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INFS3120 -
Business Process Analysis and Design  

General Details

Unit Coordinator: Corina Raduescu

INFS3120 has a greater focus on process design whilst also continuing the business process modelling concepts introduced in INFS1000.

"This unit provides an in-depth understanding of the role of business processes in effectively and efficiently managing business operations. Students gain essential skills of the entire Business Process Management (BPM) lifecycle, from process identification and design to process monitoring, including process modelling, analysis, redesign, and automation required to achieve high performance and deliver the strategy in a service-oriented environment. Students also gain highly sought after practical skills of using BPM tools to recommend improvements by documenting and simulating current and new processes."

Students can expect to gain greater insight into how processes can be improved through thorough analysis, redesign and performance measures, and also learn how to identify and mitigate bottlenecks and inefficiencies throughout a business process.

Assumed Knowledge: INFS1000 or INFO1000 or INFO1003 or INFO1903

Prohibitions: INFS2020

Learning Outcomes:

  • Discuss the role of Business Process Management (BPM) in a business environment and how BPM initiatives contribute to improving the overall business performance

  • Apply the BPM principles, concepts, and frameworks to business problems and practice as captured in the BPM lifecycle

  • Address the issues and challenges associated with process improvement initiatives in organisations

  • Evaluate the impact of process design and redesign decisions on stakeholders and the role of change management in addressing the risks associated with such changes in organisations

  • Use BPM tools to model, document, and analyse processes during the BPM lifecycle stages

  • Work independently, collaborate, and communicate in a professional manner with people from diverse backgrounds within a team work environment

Things to Consider Before Enrolling:


This unit involves significant practical work in lectures and hence it is highly beneficial to attend every class. Groups should be formed early as the group project is a significant part of the unit and requires substantial time and effort (not a project that should be left to last minute). This is an overall more practical unit and will develop key skills in using BPM tools to recommend improvements by documenting and simulating current and new processes.

Textbook: 
Required Readings: 

Marlon D., Marcello L. R., Jan M., Hajo A. R. (2018). Fundamentals of Business Process Management, (2nd ed), Springer Berlin Heidelberg. [ISBN: 978-3-662-56509-4 (ebook) and 978-3-662-56508-7 (hardcover) and 978-3-662-58585-6 (softcover)]​

available online via USYD Library

Assesment Breakdown

Individual assignment (25%)

In this assignment students will take the role of the process analyst and engage in process discovery and analysis within a given business case context. Students will need to submit a 1750 word report.

Group plan (10%)

In this assignment students will analyse the market and identify new services to be executed via new and modified processes for a business case seeking to expand. Students will also develop a project plan to guide the project execution which require a 500 word report. Students will also present their ideas during a 5 minute Pitch presentation session.

Group project (25%)

In this assignment students will design new processes following the services proposed in the Group Plan. Students will assess the feasibility of new processes, the resources required, and the challenges encountered during process implementation. Students will use Signavio (BPM tool) to document, simulate and analyse the new business processes. This will be submitted through a 2500 word report. Following this, students will present a summary of the findings and recommendations during a Poster presentation session in the final week. 

Final exam (40%) 

A take home examination will test students’ theoretical understanding, critical thinking, and ability to apply and evaluate BPM concepts and principles in practice.

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